The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics (BLS)). While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+ is a widely recognized certification held by help desk technicians. IT support positions like we’ve been describing can be called by a few different names.
At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. Help desk support professionals often serve as part of the IT department. In a large organization, you might work under an IT manager or director. In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer.
How Much Can they Earn as an IT Help Desk Engineer?
Someone who works for help desk support may be responsible for training employees and troubleshooting computer, network and security issues as well. When people have issues related to electronics, networks, or software, they turn to Help help desk engineer desk support professionals. These tech-savvy specialists work in a variety of industries and have strong career prospects. Learn more about the salary, responsibilities, strengths and work environment of a Help Desk Support specialist.
What’s the next step after help desk?
In many cases, shifting into systems and network administration roles is a natural transition after working at an IT help desk. Often, help desk specialists do assist with systems and network troubleshooting, which can give them a necessary foundation.
While high-level customer support is the goal, help desk personnel must also be extremely well versed in software and hardware knowledge in order to properly with issues that arise. Are you the type of person who is curious about all types of technology? Do your friends turn to you when they have issues getting their laptops, gaming systems and phones to work? If this describes you, you have the aptitude to become a hel pdesk support specialist.
What is the work environment of a help desk support specialist?
There are a few different data sources you can look at to get a sense of what you might earn. The US Bureau of Labor Statistics presents official government data and is a good place to start. On average, a help desk technician can make anywhere between the range of 40k-60k annually.
Is helpdesk a dead end job?
Helpdesk roles are not necessarily a dead end for an IT professional’s career. There can occasionally be room for promotion and growth in some companies.
An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. According to Indeed, the wage of an analyst is $18.00 per hour, on average, while Indeed’s summary of the “technical support” position identifies an average wage of $16.36 per hour. A generic help desk listing could include either of these skill levels, and some listings will require a bachelor’s degree in IT or a related field. The team at Workable provides a generic help desk technician job description, which should help you understand the general expectations and minimum requirements. Training can be completed in as little as a few months and it involves gaining a thorough understanding of computer hardware and software.
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If you’d like more information about IT help desks for your business, get in touch today. An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment. Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years.
- Others work outside of traditional work hours so that they don’t tie up the networks or systems while other employees need to access them.
- You’ll need to be able to learn how to use various software platforms that help you assist internal and external customers.Prior experience with similar software will help.
- To put that in perspective, the average annual wage for all workers for 2021 was $45,760.
- A more senior position like a help desk supervisor or IT technician lead could earn $70,000 or more a year.
- Help desk support professionals often serve as part of the IT department.
- Most help desk support personnel use software to create and respond to tickets and user requests.